6. Reflect on what you’re doing
Keep thinking about what is and isn’t working. Apply what you learn to your organisation’s work, and share with other organisations.
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Very few participants said that, in a similar scenario, they would choose a tool in the same way again. Many organisations had learned lessons that they wanted to use the next time they chose a tool. Some avoided common mistakes by talking to other organisations that had tried similar tools.
“Now, because had seen with the first tool the things that were not working, we had a clearer picture of what we were looking for. It was not like the first time, when you want something but aren’t sure what. This time, we had a pretty good idea.”